Return Cost:
Restocking Fee: No cost
For defective products: No cost
For customer remorse: No cost
Return Method:
By Email (digital product – no physical return required)
Method to Get the Return Access:
For defective products: Download/Resend
For customer remorse: Download/Resend
We allow you to request a refund or replacement at any time within 30 days if:
You made an erroneous purchase
You’re not satisfied with your digital product
You received a non-functional or incorrect file
Our Customer Support Team will review and process your request, while our Technical Support Team is here to assist you with any technical issue you encounter.
RETURNS & REFUNDS
Since Ebookeys LTD sells digital goods, we cannot accept returns once a product has been downloaded and used. However, you are eligible for a refund if:
The file is defective or not as described
You purchased in error and have not accessed the download
You did not receive the download link or access email
Refund Eligibility
Contact us via email at support@ebookeys.shop within 30 days of purchase
Provide your Order Number and Product Name
We will respond within 24 hours with support or a resolution
If You Report a Defective Product:
We will provide troubleshooting steps and technical support within 24 hours
If we cannot resolve the issue, you may choose between a:
Replacement product
Full refund
Refunds are processed within 5–10 business days to your original payment method.
LIMITATIONS
Refund or replacement will not be approved under the following conditions:
– If the product has already been accessed, downloaded, or used
– If the customer refuses assistance from our support team
– If the request is submitted after 30 days of purchase
– If the issue is related to software/device incompatibility (please check requirements before purchase)
Please ensure you select the correct product for your device or software use case. Once accessed, a digital product is non-returnable and non-resellable.
WARRANTY & SUPPORT
All digital products sold by Ebookeys LTD include:
Free re-download support for 1 year
Free chat/email support
Assistance with usage and formatting questions
Thank you for choosing Ebookeys LTD!
If you have any questions or concerns regarding our Return & Refund Policy, feel free to contact us:
Customer Support